Frequently Asked Questions
What is eBill?
eBill is an Electronic Bill Payment Service which allows Bill Payers an easy and secure method to pay bills online. eBill is a service offering from MCC (Metropolitan Communications, LLC).
How does eBill work?
Fitchburg City Hall sends bill information to MCC where it is processed and made available for you.
You can then log into eBill and pay your bills.
You may receive an email notifying you when your payment has been posted to Fitchburg City Hall. You can also view the current status and payment history of all eBill payments.
All information gathered is on an encrypted, secure server and is not sold or released for any reason other than to complete a transaction.
How Do I Register?
Registering is easy and requires minimal information from you.
- Create your account by filling out your email address and password.
- You will receive an email with your Activation Number for accessing eBill for the first time.
- Click the link in the email or return to the eBill home page and login with your email address, Password, and when prompted, your Activation number *. You are ready to pay bills on eBill.
* If you clicked the activation link you will not be required to enter an Activation number.
Is my information secure?
eBill accepts payments using a secure, 256-bit SSL encrypted webpage. This is the highest standard in Internet security. All information is stored in a secured database to prevent unauthorized access to the data. All information is kept private, and is not shared.
Why haven't I received an email with my Login Information and Activation Number?
The security settings on your email may not allow an Activation Number to be sent to you.Before completing this Registration, please check the settings on your email system to ensure that email can be accepted from register@mcc.net and FitchburgMA@mcc.net. If you do not receive an email with your Activation Number within 8 hours, please contact us at Support
What forms of payment can be used on ebill?
eBill currently accepts payments by ACH transfer (electronic check) from a checking or savings account. If Fitchburg City Hall allows them, payments are also available by using your credit or debit card (MasterCard®,Discover®, and American Express®). Visa® is available for tax payments only. Please check below to see what Credit Cards Fitchburg City Hall offers.
Which Bills Can I Pay?
Fitchburg City Hall may have bills for Real Estate Tax, Personal Property, Boat, Parking, Motor vehicle excise tax, Electric and Water/Sewer Utility.
Can I make a scheduled payment for a future date?
Yes. You can set up a future payment at the same time you are paying a current bill.
When making a payment, I received a message stating that "file is not available". What does this message indicate?
At the beginning of every billing cycle, Fitchburg City Hall sends their bill information to MCC. The message indicates that Fitchburg City Hall has not yet sent their new information, or that the new information is not ready to receive payments.
What information is needed to complete an eBill payment?
The only information needed to complete a payment on eBill is your current bill and valid bank account or credit card information.
It's that easy! After your first payment, your bill will be added to the My eBills section, making future payments even easier!
When can I pay?
eBill is available for payments 24 hours a day, 7 days a week.
Fitchburg City Hall may have time limits on when a payment can be made at the end of a billing cycle. You will be notified at the time of locating your bill if Fitchburg City Hall will not allow the payment to be made.
What are the costs for using eBill?
There are no signup costs or subscription fees for using eBill.
Can I use a Credit Card to pay my bill(s)?
Below are the Credit Cards Fitchburg City Hall currently accepts:
The non-refundable convenience fee when using credit cards is a percentage-based fee that varies depending on the card you use. The convenience fee is automatically calculated based upon the type of credit card used and the dollar amount of the bill being paid. A complete listing of fees can be viewed below:
There are no fees imposed by MCC for returned payments, however your bank and/or Fitchburg City Hall may charge you a fee based on their fee schedule.
Can I use ACH transfer (electronic check) to pay my bill(s)?
You can use an ACH transfer (electronic check) as a payment method using your checking or savings account.
Will I receive a confirmation number after paying my bill?
Yes, you will receive a confirmation number after your transaction is recorded (and authorized, in the case of credit card transactions). Please keep this number as a confirmation of your payment. Your confirmation number can also be used to track your Express Pay payment.
Can I use more than one payment method per transaction?
You may use either a credit card or ACH transfer (electronic check) from your checking or savings account as a payment method for each transaction. You cannot combine payment methods or use multiple credit cards for one transaction.
When paying by credit card, how does my payment appear on my statement?
You will find two transactions on your Credit Card statement; one amount covering the costs of the bill for Fitchburg City Hall, and one amount covering the cost of the transaction using eBill.
When paying by ACH transfer (electronic check), how does my payment appear on my bank statement?
You will find two transactions on your bank statement; one amount covering the costs of the bill for Fitchburg City Hall, and one amount covering the cost of the transaction using eBill.
Can I check if Fitchburg City Hall has posted my payment?.
Yes, log into eBill and choose Payment History found under My Account. Information will be displayed for each payment made under eBill.
Get a Copy of your Bill online:
Residents can get a copy of their mailed paper bill online. Simply log into your eBill account and search for your bill to view and print a copy of your bill. We suggest you save a copy of this bill to your computer for your records.
Is Auto Pay offered?
Fitchburg City Hall does not offer Auto Pay at this time.
If I have forgotten my password, how can I retrieve it?
If you happen to have misplaced your password, there is a Forgot Password link located right on the Secure Account Login page. Upon clicking on it, you will be prompted to enter your email address, and a link to reset your password will be emailed to you. Additionally, always feel free to email FitchburgMA@mcc.net for a password reset.
Can I edit my MCC login information?
You can edit your personal information at any time. This can be done within your account by selecting My Account.
Can I cancel an online payment made through MCC?
Cancellation options vary depending on when a payment is scheduled to process. Credit Card payments can be cancelled until the end of the day it was submitted. ACH payments can be cancelled until 6AM on a business day. For example, if a payment was submitted at 4AM, you have until 6AM that same day to cancel the payment. Another example, if you were to submit your payment at 10AM, you have until the next day at 6AM to cancel your payment. If you schedule a future payment, whether via a credit card or ACH transfer (electronic check), you have up until that day to cancel the payment. Cancellations can be completed by selecting My Account, then Payment History, and clicking on the CANCEL icon located next to your payment.
